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Our Legal Terms and What They Mean for You

idx77 operates under a clear set of terms that govern how your account, payments, and data are handled. Access to our services depends on local law and is available only where permitted in eligible regions — including for payments via DANA, OVO, and GoPay.

Account TermsPrivacy PolicyPayment ConditionsEligibility RulesData Retention
idx77 Our Legal Terms and What They Mean for You
CONTACT CHANNELS

Reach Us About Any Legal or Account Query

If you have questions about our terms, data handling, or account eligibility, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, by email for formal written requests, or via our in-app help centre for quick account-level queries.

Live Chat Available around the clock from your account dashboard. Fastest path for account-specific legal questions or payment disputes involving DANA, OVO, or GoPay.
Email Support Use email for formal written requests — data access, account closure, or policy clarification. We aim to respond within one business day.
Help Centre Our in-app help centre covers common policy questions, account verification steps, and how to submit a formal complaint or data request.
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are handled with care at every step — from the moment you register through every DANA, OVO, or GoPay transaction you make. We use SSL encryption across all account pages and payment flows. Data is retained only as long as required by applicable regulations, and you can request a copy or deletion of your personal data by contacting our support team in writing.

Data Handling

We collect only the data needed to operate your account and process payments. No personal data is sold or shared with third parties outside of payment processing requirements.

Cookie Policy

Cookies are used to keep your session active and improve account navigation. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for the period required under applicable local law. Once that period ends, data is deleted or anonymised unless you have an active account.

Request Your Data

To access, correct, or request deletion of your personal data, contact our support team by email with your account details. We will respond within the timeframe required by applicable regulations.

Common Questions About Our Terms and Policies

These are the questions we hear most often about how our legal terms work in practice — covering your rights, data, account access, and how to get in touch.

Account eligibility depends on your location and local law. Access is available only where permitted in eligible regions. You must meet the age and residency requirements applicable in your area.

Send a written request to our support email from your registered account address. We will process your request in line with applicable data protection regulations and respond promptly.

Yes. Submit a written closure request via email or live chat. We will close your account and delete or anonymise your data once any mandatory retention period under local law has passed.

If your account is suspended pending review, any verified balance will be held securely. Our team will contact you through your registered channel to explain next steps and resolve the matter.

Raise a dispute through live chat or email with your transaction reference. We review each case against our payment records and the relevant wallet provider's logs — DANA, OVO, or GoPay — and aim to resolve it as quickly as possible.

The complete terms are available in your account dashboard under the legal section. If you need a plain-language explanation of any clause, our support team can help you directly via live chat or email.